How much is the shipping?
We are proud to offer free shipping on all US orders, however orders containing shoes will be charged a $7 shipping fee. This is due to the increased cost of shipping supplies + items added weight.
Orders placed outside the US are subject to other shipping costs and if this is you, we will reach out to you to see if the shipping is within your budget!
How do I check the status of an order?
Once your order is packed and shipped, you will receive a notification with your tracking information to your provided email. Note: Your email may be in spam folder.
How fast is the shipping & fulfillment?
You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most domestic orders take anywhere from 2 to 15 days to arrive depending on the efficiency of your local postal service.
In some cases, backorders do occur which can delay the process. Our goal is fulfill orders ASAP to speed up the delivery process. You can expect to receive a notification that your order has been packed within 5 business days.
Do you ship internationally?
We only ship to the United States at this time! If you are international please reach out, we may be able to make an acceptation on a case by case basis.
What if my order is lost in the mail?
For packages lost in transit, we recommend getting in touch with your local post office using provided tracking # to try locating the lost package.
Once an order has been shipped, we are NOT responsible for any damaged or lost items.
this applies to orders that have been unclaimed or had an incorrect address originally provided.
Trying to reach us?
If you have any question or need support about an order or our products, send us an email at pinkcactusvintage@gmail.com
You can also reach us in our DMs in Instagram @pinkcactus.vintage